Quick guide: when can a refund request be considered?
Only a verified missing, incorrect, or undelivered-item claim may qualify. Submit the initial written claim promptly; if you seek a refund instead of waiting for verification, request it within 15 days of that initial claim.
Scope and acceptance
This policy applies to schools, educational institutions, parents, guardians, and students using HTX World services, including talent examinations, subscriptions, study materials, and related registrations. By making a payment or submitting a registration, you confirm that you have read and accepted these terms.
Schools are responsible for providing accurate participant information, following programme schedules, and completing required registration documents and payment proof within the applicable timeframe.
Registration fees, cancellations, and changes
Registration fees for HTX World examinations, subscriptions, and digital or physical study materials are non-refundable unless a refund is expressly approved under the missing, incorrect, or undelivered-items process below. A completed payment is final and cannot be cancelled, returned, transferred, or exchanged because of a change of mind or an incorrect selection.
- Check all participant details, exam categories, programme selections, and delivery details before payment.
- We do not refund mistaken registrations or allow changes to a confirmed registration, selected product, exam category, or test date.
- Fees cannot be transferred to another person, programme, product, or registration.
Study materials, delivery, and item claims
Provide a complete and accurate delivery address when placing an order. Address changes cannot be accepted once an order is processed. If a shipment is returned because an address is incomplete or incorrect, the recipient is unavailable, or delivery cannot be completed for another courier-recorded reason, HTX World may require a new delivery charge before resending it.
For a missing, incorrect, or undelivered item, submit a written request to HTX World support. We will review the claim and aim to complete verification and an appropriate corrective action, such as reshipment or replacement, within 15–20 working days. If you do not wish to wait for the verification period, you may submit a written refund request within 15 days of raising the original item dispute. Eligibility depends on our verification, and the decision is final.
Exams, tests, and notifications
No refund, alternative examination date, or cancellation is available if a student misses an examination or test. Students and guardians are responsible for attending on the scheduled date.
HTX World may send programme notices, including schedule, material, and result updates, to the registered mobile number or email address. Keep these details current. We cannot accept responsibility where a notice cannot be delivered because the supplied contact details are inaccurate or an external service interruption occurs.
School registrations and payment documentation
For school registrations, payment alone does not replace the documentation required to complete registration. Schools must submit the completed registration form, student list, and valid payment evidence in the prescribed format. Keep copies and obtain confirmation of receipt.
Schools are responsible for all documents being complete, accurate, and sent on time. A later decision not to participate does not create a right to a refund. Payments are deemed acceptance of these terms, even if a required form or student list is submitted later.
Refund requests and resolution
Where this policy permits a refund request, send it in writing to the official HTX World support email with registration and payment details, the reason for the request, and relevant evidence. We aim to review eligible requests within 10–14 working days. HTX World’s decision on a request is final, subject to applicable law.
Please communicate respectfully with the support team. We may take appropriate action to protect our staff, users, and services against threatening, abusive, fraudulent, or unlawful conduct.
Changes to this policy
HTX World may revise this policy to reflect programme, operational, or legal changes. The current version will be published on this page. Please review it before registering or paying for a Service.
Need help with an order?
Use our official support channel and include your registration details and payment reference.